Air Studio – Returns, Refunds & Exchanges Policy

We want you to be happy with your purchase. If you are not satisfied, you may return or exchange your item under the conditions below.

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1. General Conditions

You may return or exchange your item within 14 days of delivery (online purchases) or purchase date (in-store), if:

• You have proof of purchase (till slip or order confirmation).

• The product is unworn, unused, and in sellable condition.

• The product is in its original, undamaged packaging.

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2. Sale & Discounted Items

• Items bought on sale or promotion are not eligible for refunds.

• Exchanges are allowed within 14 days, subject to stock availability.

• Courier costs for exchanges on sale items are the customer’s responsibility.

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3. Exchanges

• Exchanges are subject to stock availability.

• If the replacement product is more expensive, you will need to pay the difference.

• If the replacement product is less expensive, you will receive store credit for the difference.

• Courier costs:

  • If the exchange is due to a defective product or incorrect item sent by Air Studio, we cover the courier costs.

  • If the exchange is due to wrong size, fit, or personal preference, courier costs are your responsibility.

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4. Refunds

• Refunds are available if the above return conditions are met.

• Courier fees for refunds are at the customer’s cost.

• The original shipping fee, if applicable, is non-refundable.

• Refunds are processed once the returned product is received and inspected.

• Refunds are issued via EFT only.

• Refunds are processed on the next Monday after the item is received and quality-checked in-store.

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5. How to Return an Item

• Please email sales@airstudio.co.za with your order number, details of the item, and reason for return.

• Once your return is approved, we will provide you with the correct store details for where to send or deliver the product.

• Please ensure the product is securely packaged. If the item is damaged during return shipping, the return may be rejected.

• Courier costs are your responsibility unless the return is due to a defect or an error on our side.

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6. Damaged or Incorrect Product Delivered

If you receive a damaged or incorrect item, please email sales@airstudio.co.za within 7 days of receiving your order.

We will:

• Arrange collection and redelivery of the correct item at our cost, or

• Offer you a full refund, based on your preference.

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7. Warranty

• We offer a 6-month warranty on On-brand products only.

• Warranty covers manufacturing defects, not normal wear and tear or misuse.

• Warranty claims must be made within 7 days of the defect being noticed.

• We may require inspection by the supplier before approval.

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8. In-Store Purchases

You may return or exchange any in-store purchase within 14 days, if:

• The product is in original, sellable condition and packaging.

• You have the original till slip.

• Refunds are done via EFT only.

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9. Non-Returnable Products

• Socks and underwear are non-returnable due to hygiene reasons.

• No returns or exchanges for products damaged due to misuse, neglect, or lack of care.

• The Consumer Protection Act (CPA) does not require us to refund non-defective goods, but we offer this as a service with the above conditions.

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10. Consumer Protection Act (CPA)

Under the CPA:

• Customers may request a repair, exchange, or refund for defective products.

• This does not apply to normal wear and tear, misuse, or neglect.

• We may keep the product for inspection and supplier feedback before making a decision.

• Please ensure the product is returned in a clean and hygienic condition.

• Proof of purchase is required for all claims.

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Need Help?

Please contact us at sales@airstudio.co.za for any return, refund, or exchange queries.